Through that support form, we can give priority to Proton Mail Plus (new window) users, and get back to you faster than if you email us. Violeta: Proton Mail doesn’t yet have a user forum, but there is a very active community on Reddit ( (new window)) where it is possible to get many questions answered either by our team or other Proton Mail users.Īlex R: The fastest way to reach us is through the contact form on /support (new window). If you don’t find the answer, you can also directly contact us from the support site.
We have actually spent a lot of time working on that site and designed it so that most users can find the answer to their questions within a few seconds. Jovan: I always recommend going to our Support site first ( (new window)). What advice do you have for users who need help with Proton Mail? Everybody on the support team has a technical background. Natasha: The support team is also involved in some front end web development and we also contribute code.
What are some examples of the non support work the CS team does?Īlex R: We maintain many of the Proton Mail social media pages and communication with potential business users. Of course we are also responsible for answering all questions from the Proton Mail community, both individually and through developing the Knowledge Base that allows users to find instant answers to their questions. This also includes Quality Assurance, Public Relations, Sales, Social Media and even some technical functions. The CS team is responsible for everything that isn’t software development. With us today are Alex, Violeta, Natasha, and Jovan.Īlex, as head of the support team, can you give us some idea about what tasks the support team is responsible for?Īlex R: Customer support (CS) is a bit of a misnomer at Proton Mail. Proton Mail Support by the Numbers: 95797 tickets received
Today, we spoke with some members of the Proton Mail Support Team to share their insight into how they are supporting over 1 million users. The Proton Mail support team consists of members in both Europe and North America who provide support 24 hours a day, 6 days a week.
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